We can’t send mail farther than 500 miles (2002)

(web.mit.edu)

636 points | by giancarlostoro 20 hours ago ago

104 comments

  • rented_mule 19 hours ago ago

    About the same time the 500-mile email problem happened (mid 1990s), I had a difficult to understand issue with my office PC. Every morning, I'd come in, slide my hard drive sled in, and turn the computer on. We had 128 Kbps ISDN internet at the office and I had the same at home, but that was too slow to do much work. So I'd take the drive home so I could work at night, especially in the winter when the office was too cold at night.

    Suddenly one winter morning, the PC wouldn't boot. I had to run to a meeting. When I got back, I turned the PC off and on again and everything was fine. The next morning, the same thing happened. The third day, I didn't have a meeting. I turned it off and back on, still no boot. I'd gotten in late, so I just turned it off and took an early lunch. When I got back, it still wouldn't boot. But I had a meeting, so I ran to that, leaving the computer on. When I got back, it booted fine.

    The next morning, same thing. I decided to look inside, not having any idea what might cause such symptoms. As I took the shell off, a tiny mouse came out, jump off my desk, and ran across my lap before jumping on the floor and scurrying out of sight. From inside the computer came the smell of mouse urine. Apparently he'd been crawling in through the open drive bay to keep warm every night, and urinating while he was in there. Once the computer had been on for a while, the heat and airflow would dry it out enough to eliminate whatever electrical short was keeping it from booting. I went to the store and bought an empty drive sled to put in the drive bay whenever I took my drive out, and the problem never came back. I felt lucky that the liquid didn't cause permanent damage.

    • ljf 14 hours ago ago

      Someone posted a similar story on one of the other times the 500 mile email was posted - where a car would fail to start if the owner bought strawberry ice-cream from the store, but would work if they have vanilla. I love the processes that go into finding the actual issue (regardless of if the ice cream story is true!): https://www.snopes.com/fact-check/cone-of-silence/

      • rhplus 10 hours ago ago

        I can hear Click and Clack, the Tappett Brothers, hooting and guffawing on Car Talk as I’m reading this Snopes article!

        • jermaustin1 8 hours ago ago

          Why'd you have to make me sad.

      • PunchyHamster 13 hours ago ago

        > Vanilla, being the most popular flavor, was in a separate case at the front of the store for quick pickup.

        wish modern stores optimized for customer convenience instead of seeing most shelves along the way to the usual

        • xg15 5 hours ago ago

          OT, but I find this a perfect example why "data-driven design" is an empty term if you don't know what it's being designed for - i.e. what metrics are used to evaluate it in the end.

          Both, optimizing for ease of shopping and optimizing for stringing the customer along as long as possible rely on the same purchase data - they just use diametrically opposite metrics for evaluation.

    • jacquesm 18 hours ago ago

      Finally a real computer mouse! What a funny story :)

    • adornKey 12 hours ago ago

      Mice can fit through tiny holes. An old rule says that if a pencil can get through - a mouse will get through. Some mice even fly. I once had a bat clinging on my good old CAT cable. So even leaving windows open at night might affect bandwidth...

      Another classic is the "Frog on Keyboard error". Software developers have to be prepared for everything...

      https://thedailywtf.com/articles/Classic-WTF-Cursed-and-ReCu...

      • WaitWaitWha 8 hours ago ago

        There used to be an option called "Cat guard" built into several historical (BBS ) software. On (and cannot remember the name) one software that did synchronization with other networks (e.g., FIDO, uunet) it was considered a major feature.

        Primary purpose was to lock the keyboard so when the cat walked all over it, it would not disconnect.

    • mbac32768 4 hours ago ago

      This is almost the origin story for the EDM producer deadmau5's name.

    • Dban1 18 hours ago ago

      My mouse doesn't do that

    • jaapz 14 hours ago ago

      Kind of similar to the story about the origins of the word "bug" in software

      If this would have caught on we might have called bugs mice

      • moomin 10 hours ago ago

        Too many people remember the “bug” story as “Grace Hopper invented the term ‘bug’” when the real takeaway is “Grace Hopper was very funny.”

        • lo_zamoyski 5 hours ago ago

          And in colloquial speak, a grasshopper is, of course, a bug.

      • rkomorn 13 hours ago ago

        Isn't that story more myth than reality?

        The history section of the Wikipedia entry for "bug" [1] suggests it predates computers by decades.

        1- https://en.wikipedia.org/wiki/Bug_(engineering)

        • bregma 13 hours ago ago

          It's also more moth than reality.

          Moths are, technically [0], not bugs.

          [0] https://en.wikipedia.org/wiki/Hemiptera

          • direwolf20 11 hours ago ago

            I don't think there's a precise scientific definition of "bug"

            • peaseagee 8 hours ago ago

              Yes and no. There's a group called "true bugs" (https://en.wikipedia.org/wiki/Hemiptera as linked above). "Bug" in the common sense doesn't have a precise definition (small arthropod that may or may not be a pest to humans is about as precise as I feel I can get), but there _is_ a scientific definition of "true bug".

              • eloisant 7 hours ago ago

                So moths are not bugs because they're "true bugs"? How does it make sense?

                • ktm5j 5 hours ago ago

                  Apparently they're not "true bugs", the comment you replied to isn't claiming that they are.

          • rkomorn 10 hours ago ago

            This is the kind of response I appreciate. Thank you!

        • vidarh 10 hours ago ago

          The actual story is not myth. It just isn't the origin of the term.

          Hopper's note didn't suggest the word was new, but was funny exactly because it was not.

          • rkomorn 9 hours ago ago

            Right, good correction. It's the origin part that's the myth.

    • nakedneuron 18 hours ago ago

      Seems like 'he' came out without damage, too :)

    • dfxm12 9 hours ago ago

      In another world, I guess bugs would be called mice. But then what would we call mice?

  • moring 19 hours ago ago

    He doesn't give the chairman due credit, IMHO. The chairman collected information to help solve the problem AND it actually was the information needed. Without it, the author might look for "randomly unreachable servers" for a long time.

    It's almost raw data -- exactly what you would wish for. By lecturing people that "email does not work that way", next time you either get no data at all because people don't even try, or no data because people hide it thinking email doesn't work that way, or a misguided conclusion when a layman tries to make a better guess at the cause of the problem.

    • alex-moon 15 hours ago ago

      Absolutely. It's one of my all time favourites stories and this is pretty much the reason why. I wish my users gave me such specific steps to reproduce!

      • PunchyHamster 13 hours ago ago

        What's my recent annoyance is that users will describe their problem in great detail if they are talking to LLM, yet same people make just as shit support tickets as before

        • moring 12 hours ago ago

          (1) disguise as an LLM to have them give better problem descriptions to you (2) provide an LLM for your users that lets you read their chat to understand their problem

          and:

          (3) try to understand why they are communicating differently to an LLM. Immediate replies? Different feelings knowing they don't talk to a human? Genuinely better help? Not getting treated as stupid?

          All or none of these may be true, but if it's consistent behaviour then there is a reason for it.

        • hiccuphippo 10 hours ago ago

          I guess people won't feel judged or shamed for not knowing something from an LLM.

    • blast 6 hours ago ago

      It helps to have a statistician and a geostatistician as your clients!

      • giancarlostoro 6 hours ago ago

        I do wonder if they already had a feeling it was not supposed to work that way hence the info gathering. This is one of my favorite all time IT stories because the client was right, and the engineer was left almost going crazy.

        When I was a Junior I asked an honest question to the senior I was working with at the time, great dude, I basically asked him because everyone joked about the "works on my machine" crowd, so I said, so what the heck do I do if it only works on my machine? He said you have to figure out what's different. It sounds obvious or simple, but if you go with that mindset, when someone's stuck in the "it works on my machine idk why" sure enough I ask "what is DIFFERENT from your machine and this one?" and it almost always leads to the right answers. It triggers something in our brains. I usually follow up whats different with "what was the last change?" in the case of a production issue.

    • subscribed 17 hours ago ago

      Fantastic comment. Indeed.

  • gnabgib 20 hours ago ago

    Popular in:

    2023 (1164 points, 198 comments) https://news.ycombinator.com/item?id=37576633

    2020 (1034 points, 136 comments) https://news.ycombinator.com/item?id=23775404

    2015 (915 points, 140 comments) https://news.ycombinator.com/item?id=9338708

  • dmurray 12 hours ago ago

    Last night I downloaded a TV episode and played it in VLC. 30 seconds in, the power failed. Fine, it's an old laptop I'm using as a media server, battery is long dead - this never happened before but maybe something is loose. I checked the power supply and restarted it. It failed again at the same point in the video, and again a third time. Something about that video causes my laptop to die.

    I turned it off and went to bed. Maybe I'll troubleshoot it today. But I'd love to understand what could have happened. The closest thing I know of is the Janet Jackson video that could crash hard drives [0]. In this case the sound was playing on a different device (my TV) so I don't think it's the same explanation.

    For extra weirdness, the episode was Black Mirror S7E01. Exactly the kind of thing the creators would like to build into a Black Mirror episode.

    [0] https://devblogs.microsoft.com/oldnewthing/20220816-00/?p=10...

    • jerf 9 hours ago ago

      Dying on the exact same frame, or just generally in the same spot?

      In the case of the latter my first thought would be thermals. Different video codecs have significantly different decoding costs, and may also stress different parts of your system. You could check for that by playing that same video but not starting at the beginning and see if it's the same duration. Or jump to just before it dies and see if it plays through.

      If by "downloaded" you mean The High Seas, those who provision the high seas are often on the cutting edge of using codecs with every last feature turned on to make the videos smaller to squeeze every last bit out of the encodings that they can, which can make them unusually expensive to decode. Or so I've heard.

    • amalcon 9 hours ago ago

      Some of these video codecs have pathological cases that might be maxing out your video while doing the decoding. If you're only using it as a media server, that might exceed the (possibly age-degraded) capacity of your power supply. Replacing the power supply might help in that case.

      It's also possible that something in a particular frame is triggering a bug in your driver and crashing that way. In that case, your best bet might be to transcode the video to a different codec or something.

      Maybe your particular video download is from an entirely trustworthy source, but it's not unheard of that untrustworthy folks will modify a file with the intent of causing this to happen.

    • aiahs 11 hours ago ago

      If you manage to find out what the cause is, I'd love to hear it.

  • jihadjihad 8 hours ago ago

    A classic. It's like the hacker version of the SR-71 Blackbird speed check story [0]. Every time it comes up, I have to read it.

    0: https://www.thesr71blackbird.com/Aircraft/Stories/sr-71-blac...

  • glenngillen 17 hours ago ago

    Reminds me of this classic that resurfaces here every few years: if I buy vanilla ice cream my car won’t start https://www.netscrap.com/netscrap_detail.cfm?scrap_id=501

  • jcgrillo 19 hours ago ago

    This, Stalking the Wiley Hacker[1], and others were the stories that got me into computers. I wish so much the experience of working in this industry hadn't so thoroughly annihilated the joy they once brought.

    [1] https://archive.org/details/5626281-Clifford-Stoll-Communica...

    • DWakefield 7 hours ago ago

      I had a chance to meet Cliff Stoll a couple summers ago. He was giving a presentation to a quilt society and it was great. If you ever have a chance to see him in person, no matter the topic, you will be greatly rewarded! He is such an energetic and enthusiastic person and he finds the beauty in all sorts of everyday things. I was captivated by him the entire time on a topic I only had a passing interest in at the beginning.

  • austinallegro 18 hours ago ago

    How about sending mail 500 miles more?

    Just to be the man/woman/non-binary who sends mail 500 miles to your front door?

    You had me at EHL0.

    • jedberg 17 hours ago ago

      > You had me at EHL0.

      You just reminded me of my time working at Sendmail, where I often had to telnet to port 25 of some machine, and pretend to be a mail server sending email.

      I used to be able to send all the commands without having to look them up. Not sure I could still do that today.

      • frumplestlatz 17 hours ago ago

        I think can still do it, 30 years after I last had to. The trauma of debugging sendmail m4 config issues for hours while the company e-mail remained dysfunctional has permanently etched it into my mind.

          EHLO example.com
          MAIL FROM:<foo@example.com>
          RCPT TO:<bar@example.com>
          DATA
          Subject: Hello, World
        
          I have crawled through the depths of hell to deliver unto you this message.
          .
        
        Wietse Venema saved us all.
        • eqvinox 11 hours ago ago

          I haven't worked at sendmail or even anything e-mail related, and I can do that… just enough e-mail fixing as side work. Let's call it sysadmin calluses.

          What made me stumble recently was having to talk LMTP to fix a mailman setup. Cheeky fuckers changed EHLO into LHLO for LMTP. (To avoid any mixups between the protocols, which is fair.)

        • Izkata 7 hours ago ago

          From and To should be repeated below DATA, those are the actual email headers. And From at least doesn't need to match MAIL FROM.

  • markstos 12 hours ago ago

    I once had a computer that would turn itself off when I left the room to get a drink.

    Turned out be an old building with loose floorboard. The force of standing up was just enough to short out a failing power supply.

  • raegis 19 hours ago ago

    I immediately did a "apt install units". Very cool!

    • crumpled 5 hours ago ago

      I did as well. I found a bug right away. If I use "units" the resulting calculations are reversed.

      You have: 1 mile You want: kilometers * 1.609344 / 0.62137119

      You have: 1 unit You want: 1.609344 units * 0.62137119 / 1.609344

    • tad_tough_anne 15 hours ago ago

      I was disappointed to find Arch doesn't have it. :(

  • qwertox 13 hours ago ago

    "Thankfully, it failed." So relatable, in general, when debugging systems.

  • harimau777 5 hours ago ago

    I love that the statistics department decided not to contact IT until they had enough data to be statistically significant!

  • stego-tech 10 hours ago ago

    …I almost choked on my breakfast bacon reading this. This is some fabulous “greybeard wizard” lore from the early days of the WWW that I just love hearing about.

    Bless OP for sharing this gem today. I needed the laughter.

  • topranks 17 hours ago ago

    So funny to think about this now.

    Our email systems are mostly mediated by giant hyper-scale companies (Microsoft, Google etc). The location of mail servers being where the recipient is seems quaint (and wonderfully decentralised).

    And even if we do manage our own servers they are automated, and apps often containerised. Nobody ends up with older MTA due to an OS upgrade.

    Remember reading this like 20 years ago nice to see it again.

  • K-Wall 18 hours ago ago

    Everytime this pops up I immediately think of this classic: https://www.cartalk.com/radio/puzzler/flavors

  • rootsudo 19 hours ago ago

    I never realized this was 2002 and when I first read it, how new it was.

    And here we are almost 25 years later.

  • Andr2Andr 16 hours ago ago

    Here is another classic: wrong password when standing. https://www.reddit.com/r/talesfromtechsupport/comments/3v52p...

    • dosshell 14 hours ago ago

      This is a good read! and something i have in the back of my head when debugging spooky bugs.

  • hmhrex 8 hours ago ago

    My favorite bug story. I created a curated list of similar bugs at https://500mile.email

  • rfarley04 19 hours ago ago

    Never get tired of seeing this resurface every once and a while. There needs to be a /greatest for posts like these (while still allowing people to repost them every so often)

  • dbtablesorrows 19 hours ago ago

    > It hadn't been altered -- it was a sendmail.cf I had written. And I was fairly certain I hadn't enabled the "FAIL_MAIL_OVER_500_MILES" option.

    This is gold.

  • wang_li 9 hours ago ago

    There's also the "magic" and "more magic" switch.

    https://users.cs.utah.edu/~elb/folklore/magic.html

  • AGivant 12 hours ago ago
  • euparkeria 8 hours ago ago

    This post always go back, like the doctors in Brazin using tilapia skin to heal burn wounds article.

  • reaperducer 19 hours ago ago

    FAQ about this, which answers such questions as "Did this actually happen, or were you just spinning a yarn?"

    https://ibiblio.org/harris/500milemail-faq.html

    • silisili 16 hours ago ago

      As many times as I've read this story, I've never come across this.

      Pity, as the constant handwaving in the answers makes the entire thing seem made up.

      • thrdbndndn 15 hours ago ago

        What I don't get is how the author can't pin the year down to anything narrower than "between 1994 and 1997," especially considering he wrote the article in 2002: only a few years later.

        I'm not at all implying the story was fake; just this particular thing feels weird.

  • rustyhancock 13 hours ago ago

    I'm sure this part of the "boring details" omitted.

    But what was the actual timeout and distance?

    Presumably 60-70% VF of PVC coated copper?

    So a 5ms timeout would be a 500mile run?

    • javierbg95 12 hours ago ago
      • rustyhancock 11 hours ago ago

        Honestly burst out laughing as I saw the FAQ section covering the timeout.

        Thanks for sharing the link.

        The ultimate explanation that he just pinged known distances to calculate the time and distance relation is actually brilliant I'm not sure it would have occured to me particularly quickly to just experiment.

    • EnPissant 10 hours ago ago

      It was a fake story he made up to help in his job search. Don't expect any of the details to add up.

  • jofzar 19 hours ago ago

    All time classic.

  • ubermonkey 10 hours ago ago

    This is one of my favorite Old Internet tales. It's up there with "Mel, The Real Programmer."

    • burningChrome 5 hours ago ago

      Absolute classic if anybody else is interested in reading:

      https://users.cs.utah.edu/~elb/folklore/mel.html

      Mel was for sure on another level:

      It was a long time before I understood that remark. Since Mel knew the numerical value of every operation code, and assigned his own drum addresses, every instruction he wrote could also be considered a numerical constant. He could pick up an earlier "add" instruction, say, and multiply by it, if it had the right numeric value. His code was not easy for someone else to modify.

    • drummojg 4 hours ago ago

      I also enjoy the one about testing bird strike tolerances with store-bought chicken.

  • Bengalilol 15 hours ago ago

    This story travels at light speed and will never get old.

  • fareesh 14 hours ago ago

    Reminds me of the time I went to Ceti Alpha 6

  • avipars 5 hours ago ago

    Heisenbug

  • gue-ni 11 hours ago ago

    TIL about 'units'

  • diebillionaires 4 hours ago ago

    This made me LOL so many times.

  • arbirk 10 hours ago ago

    Now someone post the "we can't print on Tuesdays story" too

  • ChrisArchitect 20 hours ago ago

    A classic.

    Related:

    Can an email go 500 miles in 2025?

    https://news.ycombinator.com/item?id=44466030