> 67% of consumers prefer brands that respond within an hour.
Not when that response is from a brain-dead chatbot, surely.
Yesterday I asked the "AI" chat of a brand web shop for a contact email address. The response gave me a broken link, and each time I pointed this out, it agreed, apologised and represented the same link in a different way. Just like ChatGPT.
This level of intelligence is far below that of the typical human operator. Low cost, but delivering a negative customer experience which no brand can afford.
> 67% of consumers prefer brands that respond within an hour.
Not when that response is from a brain-dead chatbot, surely.
Yesterday I asked the "AI" chat of a brand web shop for a contact email address. The response gave me a broken link, and each time I pointed this out, it agreed, apologised and represented the same link in a different way. Just like ChatGPT.
This level of intelligence is far below that of the typical human operator. Low cost, but delivering a negative customer experience which no brand can afford.
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