The most-seen UI on the internet? Redesigning turnstile and challenge pages

(blog.cloudflare.com)

52 points | by corvad 9 hours ago ago

55 comments

  • Starlevel004 8 hours ago ago

    > Designing a product with billions of eyeballs on it isn't just challenging — it requires a fundamentally different approach.

    I'm not reading this.

    • thorum 7 hours ago ago

      Their design approach wasn’t particularly unusual, so I’m not sure what that sentence means.

      I do miss the days when technical reports were clear and concise. This one has some interesting information, but it’s buried under a mountain of empty AI-written bloat.

      • dematz 7 hours ago ago

        It's annoying because it is a super common widget and it is interesting work, the first draft or literally even prompt they gave the AI probably would've been a great post, all they had to do was not ensloppify it...

    • cocoa19 3 hours ago ago

      To CloudFlare employees: This is a super interesting topic, but next time we'd rather hear from you, grammar mistakes and all, not from AI.

      If I want AI slop, I'll gladly have a chat with my paid $20 bucks Gemini account.

    • upmind 8 hours ago ago

      Did you base the AI use on the emdash or is this an a common AI phrase (or both)?

      • Starlevel004 8 hours ago ago

        "Not just X -- it's Y" is one of the more irritatingly common signs, especially for sentences like that one which absolutely do not need it.

        The Wikipedia article on detecting AI writing is a big help if you need to calibrate your sensors: https://en.wikipedia.org/wiki/Wikipedia:Signs_of_AI_writing

        • mock-possum 8 hours ago ago

          Yeah it’s basically the prose equivalent of getting too much radio play - hilarious how the breakthrough of LLM content has ‘ruined’ “it’s not X—it’s Y” for so many of us now

          Maybe, like overplayed pop songs, in 20 years or so we’ll come around to viewing the phrase fondly.

        • upmind 8 hours ago ago

          I see, thx for the article too!

          • upmind 8 hours ago ago

            I think I'll actually post the article here, quite useful

        • TacticalCoder 7 hours ago ago

          > "Not just X -- it's Y" is one of the more irritatingly common signs ...

          It's a bit of a "Karen AI" telltale sign. It's probably been trained on a lot of "I-know-it-all-Karen" posts and as a result we're bombarded with Karen-slop.

      • Retr0id 8 hours ago ago

        It's not just overused phrasing — it's the hallmark of LLM prose.

      • iamacyborg 8 hours ago ago

        “It’s not X, it’s Y” is an absolutely ubiquitous AI pattern. Throw in an em-dash and it’s basically ai;dr

      • mostlysimilar 7 hours ago ago

        It's also just an utterly meaningless statement. Filler words with no value whatsoever.

      • mh2266 7 hours ago ago

        "Let's be honest" is another extremely strong tell.

    • JadedBlueEyes 8 hours ago ago

      Yet again [0] quality standards seem to have slipped on the cloudflare blog. I'm not able to point at a cause, but it's not painting a pretty picture.

      [0]: https://news.ycombinator.com/item?id=46781516

      • CapsAdmin 7 hours ago ago

        It kinda looks like employees need to make a blog post about something twice a month.

    • tamimio 7 hours ago ago

      I remember back I think around 2011, CF was new and I was testing it on some vbulletin forum, all the email communication were with the cofounder if I recall correctly, the UI had only the dns settings back then. Now they make a whole article on some text redesign, time flies.

    • andrepd 7 hours ago ago

      That's why I say most AI content isn't just slop—it's fundamentally about deception. It's about tricking someone into believing that a text was written by a human, or that a photo or video is a true recording of a real event.

      Like this, its purpose is to fly under the radar unless your figurative ears are pricked up and primed to detect the telltale signs. Fuck this shit.

      • holden_nelson 2 hours ago ago

        Can’t tell if the “it’s not X — it’s Y” as your first sentence is intentional irony or not lol

  • christina97 8 hours ago ago

    Am I reading it right, the widget is seen 5B times per day, and they recruited 8 people for testing to make sure their “redesign would work for everyone”…?

    • KolmogorovComp 7 hours ago ago

      This! The comment I was angrily about to write.

      • jazzpush2 7 hours ago ago

        Why? Genuinely, who cares? Is some demographic group not caught in the 8 going to be offended by basic checkbox screen? Is someone with a niche form of colorblindness going to have difficulty navigating the UI?

        • KolmogorovComp 7 hours ago ago

          How can you seriously pretend to do any study with only eight people involved? Especially when your company is worth billion. It just calls for bad press and criticism of amateurism.

        • madeofpalk 7 hours ago ago

          I mean, yes? A very broad spectrum of people need to use the internet, and cloudflare has inserted themselves in the middle of it.

          I don't necessarily find a problem with them, but its weird how they boasted about massive scale and importance of this, but then only just went with 8 tests.

    • mock-possum 7 hours ago ago

      With a bit of A/B testing they could’ve recruited billions of people sounds like…

    • kingkongjaffa 7 hours ago ago

      The process described in the article is literally just checking the boxes blindly for what passes for a design process these days. The guru's say interview customers so they have done just that without really understanding why. Given it's AI it's also possible the whole thing is entirely made up and someone just tweaked the design over an afternoon and shipped it.

  • noplacelikehome 8 hours ago ago

    As a user of an unsigned Firefox fork, Turnstile has ruined a moderate portion of the Internet for me. The way Cloudflare doesn’t think twice about eroding user freedoms, for the sake of a gate that can be trivially bypassed with solvarr or similar, is deeply disturbing. They are no longer a force for good on the web.

    • tempest_ 8 hours ago ago

      As bad as cloudflare is there is a reason people use it.

      If you try and run a site that has content that LLMs want or expensive calls that require a lot of compute and can exhaust resources if they are over used the attack is relentless. It can be a full time job trying to stop people who are dedicated to scrapping the shit out of your site.

      Even CF doesnt even really stop it any more. The agent run browsers seem to bypass it with relative ease.

      • neoromantique 8 hours ago ago

        Vast majority of websites today can and should be static, which makes even the aggressive llm scrapping non-issue.

        • PaulDavisThe1st 8 hours ago ago

          One of the things that a lot of LLM scrapers are fetching are git repositories. They could just use git clone to fetch everything at once. But instead, they fetch them commit by commit. That's about as static as you can get, and it is absolutely NOT a non-issue.

          • LoganDark 8 hours ago ago

            No... Basically all git servers have to generate the file contents, diffs etc. on-demand because they don't store static pages for every single possible combination of view parameters. Git repositories also typically don't store full copies of all versions of a file that have ever existed either; they're incremental. You could pre-render everything statically, but that could take up gigabytes or more for any repo of non-trivial size.

            • KolmogorovComp 7 hours ago ago

              > Git repositories also typically don't store full copies of all versions of a file that have ever existed either; they're incremental

              This is wrong. Git does store full copies.

          • neoromantique 7 hours ago ago

            that's a pretty niche issue, but fairly easy to solve.

            Prebuild statically the most common commits (last XX) and heavily rate limit deeper ones

    • flexagoon 8 hours ago ago

      I see people saying that a lot, but I use Zen which is a fork of Firefox and I don't think I've ever had an issue with Turnstile, at least not noticeably more than I had on mobile Chrome.

      • pchew 8 hours ago ago

        Zen has been signed for close to a year.

    • tick_tock_tick 8 hours ago ago

      Isn't it the opposite? They allow you to still use it when it would almost certainly be better for cloudflare and the website behind then to just block you.

    • sebzim4500 7 hours ago ago

      How does Cloudflare know you are using the fork? Can you not just set the user agent to match firefox's (or even chrome's for that matter)

  • Retr0id 8 hours ago ago

    Their final design looks incredibly visually unbalanced, the icon on the left does not have enough breathing room on the left and right.

    • bitpush 7 hours ago ago

      This. I kept scrolling to find the new version, and couldnt believe that's where they landed on.

      It doesnt .. look very new?

    • connorshinn 2 hours ago ago

      Honestly the entire "redesign" just feels uninspired and poorly executed.

      Another problem I have with it - they state that the red text was such a huge problem, but then their solution is to... Keep only using red? Why not, for example, make certain non-failure notifications yellow or some other color? Surely using other colors should at least be tested as a solution, right? The whole process seems bizarre to me

  • diath 7 hours ago ago

    Will this also be accompanied by a global Turnstile outage like all the other Cloudflare services that get touched? If they end up vibeslopping the redesign like they did with this article, it may just happen.

  • jiehong 5 hours ago ago

    It’s a checkbox with a loader, and some bike shedding.

  • jdprgm 7 hours ago ago

    Remember when we used to care about sub 100ms page loading time and now we have introduced a best case 5 second blocker all over the place.

  • stevebmark 8 hours ago ago

    37 em dashes :(

    • upmind 8 hours ago ago

      If this truly was written with AI it's really quite poor. Some of the employees at Cloudflare seem to be negligent tbh based off the fact they've been down so many times recently

    • DavidVoid 8 hours ago ago

      I like em dashes—and sometimes overuse them—but 37 times is absurd in that amount of text.

    • swills 5 hours ago ago

      In a row?

    • mock-possum 7 hours ago ago

      That’d make a good tongue in cheek band name for AI music

  • altern8 7 hours ago ago

    CloudFlare might be good for site owners, but many times their page makes me click back to search results.

    I can't be the only one.

    It's slow and annoying, AI overview is good enough for me most of the times so that added time I bet makes websites lose a lot of visits.

    • hsbauauvhabzb 7 hours ago ago

      Infinity captchas left a bad taste in my mouth. I hate AI but hate captchas more.

  • furyofantares 7 hours ago ago

    LLM-ass written content about this widget nobody wants but is necessary due to bots. Fuck off and write the post yourself.

  • masswerk 7 hours ago ago

    > We recruited 8 participants across 8 different countries, deliberately seeking diversity in age, digital savviness, and cultural background.

    > 5 out of 8 points versus just 3 for "I am human." For the verifying state, it was even more dramatic — 7.5 versus 0.5.

    n × p >= 5? (Sample size and margins of errors. Is 5:3 even meaningful or is this rather random personal preference?) Apparent splitting of missing or inconclusive data points? (7.5 vs. 0.5 out of a total of 8 subjects.) What kind of (social) research is this supposed to be?

  • cyanureworld 7 hours ago ago

    I really hate the way this article is written, feels so fake