Microsoft reports AI is more expensive than paying human employees

(fortune.com)

209 points | by nreece 11 hours ago ago

60 comments

  • tomhow 9 hours ago ago

    Active discussion on primary source:

    https://news.ycombinator.com/item?id=48238896

    (Note article says "Microsoft has reportedly begun canceling most of its direct Claude Code licenses, according to The Verge.")

    • no-name-here 7 hours ago ago

      Yeah this article seems very poorly written.

      1. Article does not quote anyone at Microsoft saying AI is more expensive than employees.

      2. Article says the nvidia deep learning team spends more on AI than employees, but that makes sense - the goal of that team is deep/heavy AI use, not agentic coding etc.

      > But with a token-based pricing system, the work gets more expensive with more use and better efficiency.

      Why do they claim costs increase with “better efficiency”?

  • scronkfinkle 11 hours ago ago

    The title seems misleading, and reading the article explains the reason more clearly. There's nonsense OKR's and objectives at these companies to burn as many tokens as possible. It turns out that when you make a metric out of token usage, it unsurprisingly ends up becoming extremely expensive.

    Inference is affordable, and you don't need a SOTA proprietary model to get a lot of use out of this technology. While you likely will still need a human engineer for quite a while longer, I don't agree that some number of humans + an LLM is going to be (or will ever remain) more expensive than just hiring more humans.

    • andwur 11 hours ago ago

      They may as well have just said: Company institutes an OKR that the IT division must spend over $1000/day/developer (fictious number). Company is surprised when IT division is costing far more than it did before. Company increases this to $1500/day/developer to build a system to identify why this has happened.

      I feel like vibe coding is less of an issue than vibe leadership at this point, and vibe leadership has nothing inherently to do with AI. These people are getting a vague feeling in their giblets, and then chasing it to the illogical conclusion no matter the cost or outcome.

      • juancb 9 hours ago ago

        I'm not sure that vibe leadership is a new thing and in fact may be a redundant term. I've worked for enough companies to get the sense that doggedly following vague feelings in their giblets is what leadership has been since 2008.

        I won't deny that sometimes it works but there's much more coverage on when it does that when it fails which only serves to amplify the survivorship bias around it.

    • olalonde 10 hours ago ago

      Also, from the article it seems they just switched from one LLM (Claude Code) to another one (GitHub Copilot) rather than abandoning "AI"...

      • bostik 9 hours ago ago

        And in a way this feels like a good thing (from a corporate strategy perspective). If MS really wants to compete with Claude Code they will need to dogfood to have even a hope of ever catching up.

        As much as I may dislike MS, their software or their practices I have to admit that they have pulled this off at least once before. Back in 2019/2020 their Teams web client was absolutely atrocious and utterly unusable on Linux. Sometime in 2023/2024 it had become quite tolerable and worked mostly better than Google Meet. (Screen sharing options in Teams suck to this day, though.)

    • phyzix5761 10 hours ago ago

      Goodhart's Law: When a measure becomes a target, it ceases to be a good measure.

    • repeekad 10 hours ago ago

      But aren’t the revenue numbers that have investors foaming at the teeth based on that “tokens as a metric” world? It can’t be both an explosive growth business and also only ROI with more disciplined spend.

    • alexwwang 10 hours ago ago

      I am afraid that the TL would be uncomfortable if they have no human team members but only agents, which means they have no space to pass the bulk and have to take responsibilities for the business results.

    • baron816 11 hours ago ago

      The media seems hellbent on torching AI. My news feeds are nothing but stories about the evils of data centers, how useless AI is, and how much everyone hates it.

      • ian_j_butler 10 hours ago ago

        The media is hellbent on torching it, and on propping it up against all reason too, both things can be true. HN is no exception. It's another noisy room problem where the distortion in dialogue is rapidly leading us into a distorted reality. https://thenoisyroom.com/

        For people who are actually interested in reality, participation in the mainstream discourse either way is a strategic error. The best thing to do is to check out from all of it, actually read the literature and listen to the technical heros who are working at the edge, and stop reading the pro/anti marketing noise from the media or corporate PR

        • boca_honey 9 hours ago ago

          > and listen to the technical heros who are working at the edge

          that's terrible advice. those guys dedicate their lives to the advancement of this field. there's no way you will get a tempered, balanced answer from them. none of them will gravitate towards "yeah, maybe we should stop or slow down for a while".

        • parineum 10 hours ago ago

          > listen to the technical heros who are working at the edge

          Sounds like a great way to get the rose colored view.

      • sysguest 10 hours ago ago

        well datacenters should go near power plants or cool mountain areas

        for ML training loads, it just doesn't make sense to build them near residential areas for few millisecs

        • no-name-here 8 hours ago ago

          Why mountain areas?

        • cicko 9 hours ago ago

          > or cool mountain areas

          Absolutely f'ing not

      • alfiedotwtf 9 hours ago ago

        From AI companies’ perspective, it’s free press… why would they even think about stopping people talking about it!

        This about it like this - if you were a CEO of a company that ONLY made garden gnomes, would you rather a) nobody ever talk about garden gnomes, or b) garden gnomes be in the news every day, people protesting because they’re losing their jobs because of garden gnomes, companies making billions and collectively investing trillions to making garden gnomes, people starting startups to support the garden gnomes pipeline, consumer electronics prices having huge variance because of the demand to support garden gnomes etc.

        When you’re one of the largest garden gnomes companies in the world, you want garden gnomes to saturate the zeitgeist

        • NoMoreNicksLeft 9 hours ago ago

          Seems like a strategy that could backfire, if Congress passes legislation outlawing the manufacture, sale, distribution, possession, and admiration for garden gnomes. PT Barnum only thought there was not such thing as bad publicity because he was pulling up the stakes and leaving town before anyone woke up.

    • leecommamichael 11 hours ago ago

      I kind of doubt they ever needed the number of humans they have, but I am genuinely open to being wrong about that.

      • no-name-here 7 hours ago ago

        If big tech companies actually offered support to users when the company bans their account or other real issues…

    • verisimi 9 hours ago ago

      OKR: Objectives and Key Results

  • bentcorner 11 hours ago ago

    The premise of this article is incorrect - MS isn't cancelling Claude code internal usage because of AI costs too much, they're cancelling it because GitHub copilot is the compete product and they want their employees to use their product.

    It's the same reason Teams got so much attention during lockdown.

    • mkozlows 10 hours ago ago

      Yeah, they conflate Microsoft's actions (which are not about cost) with a random quote from the "vice president of applied deep learning at Nvidia," who says that compute costs more than people on his team -- but his team isn't using LLMs for software development, they're literally a deep learning team that is burning compute in deep learning development ways.

      If people would do even a little bit of math, they'd see that Microsoft can't possibly be paying more for AI than for developers: They have about 80K employees in product development roles. Senior developers probably cost them $400K all-in.

      Do they have a $32 billion Claude bill? I suspect they do not.

    • charles_f 9 hours ago ago

      Both things can be right: Claude costing too much and migrating employees to copilot, which hopefully will decrease cost as it owns the product, which will in turn increase usage and feedback.

      > It's the same reason Teams got so much attention during lockdown

      Not sure I see the parallel with the point you were making

      • bentcorner 9 hours ago ago

        Anecdotally from people I know from MS is that adhoc slack usage was popular up until lockdown, at which point more resources was poured into Teams due to everything going remote and internal slacks were frowned upon.

        I see a parallel here where a competitor's product is taking over and MS leaders see it becoming an existential problem and are putting their foot down and pushing internal users to the company's products.

        Also if half the company don't even want to use something made by the other half it's a bad look lol

        • charles_f 7 hours ago ago

          I see, thanks for clarifying (I also know people who used to use slack internally to MS).

  • missedthecue 11 hours ago ago

    Literally nowhere in the article does Microsoft report AI is more expensive than paying human employees.

    • raincole 10 hours ago ago

      Wow... what happened to Fortune? I thought they're far above this kind of clickbait.

    • tovej 11 hours ago ago

      There may be a word missing in the post title. Should be "Microsoft reports show AI is more expensive...".

      The fact that AI is more expensive still comes through, even though Microsoft does not state this explicitly.

      • hsbauauvhabzb 10 hours ago ago

        Builders you pay to equip with hammers are more expensive than builders you do not equip with hammers too. More news at 11.

        • xigoi 9 hours ago ago

          They aren’t, because builders with hammers will get their job done much faster.

  • baigy 10 hours ago ago

    The 'tokenmaxxing' trend is probably the more inane ideas emanating out of this whole AI wave. It goes in the opposite direction of efficiency and productivity maximization. Yet, it has wide acceptance.

  • nreece 11 hours ago ago
  • DevKoala 10 hours ago ago

    Microsoft cancelled Claude because they need to dog food Copilot since it sucks. This was acknowledged internally and it’s not a secret.

    It is probably more expensive for Microsoft now since the Anthropic tokens were subsidized.

  • sandeepkd 10 hours ago ago

    The usage of AI has to be put in context for cost analysis.

    A lot of people I see are using AI to beautify their documents, their slack conversations, emails, generating big enough documents with small prompts. Sending a slack message or email should not have required AI within the company. Its wastage of resources and time, just to make it sound better without changing much of the meaning.

    • loeg 9 hours ago ago

      Those uses are pretty low cost, though.

  • Shitty-kitty 10 hours ago ago

    Burning tokens is as easy as throwing dollars in a furnace. Token usage is not a good measure of productivity. Problem is nobody has really been able to figure out how to gauge productive AI engagement. Are your developers maximizing productivity or are they burning tokens or resisting change.

  • henry2023 10 hours ago ago

    AI is not more expensive than paying a human employee. AI is not capable of replacing a human employee yet so the premise of the title is wrong.

  • ghoshbishakh 9 hours ago ago

    No! - me after reading the title. I am unable to hire any more interns and junior devs. Simply because there is no way I can justify the time and money spent behind them. Money is not the issue - time taken to make them productive is not worth now.

    • mbernstein 9 hours ago ago

      Hiring earlier career folks isn’t about maximizing their productivity.

      It’s also about an influx of new ideas, different lenses to view problems, and connections to people like them, amongst a number of other reasons.

  • Readerium 11 hours ago ago

    For MSFT: Just download DeepSeek locally and use it.

    Or train your own power efficient stack.

  • chopete3 11 hours ago ago

    >> Microsoft has reportedly begun canceling most of its direct Claude Code licenses

    Hearsay information and click bait.

    • charles_f 9 hours ago ago

      It's true, though.

  • polski-g 10 hours ago ago

    AI isn't expensive.

    Opus is expensive. And almost always unnecessary.

  • vittore 10 hours ago ago

    reminds me of "The Feeling of Power" by Isaak Asimov

  • SebastianSosa 9 hours ago ago

    Makes me feel good about my career. Upvote

  • holoduke 10 hours ago ago

    Somehow this 'ai companies will never be profitable' is believed by so many. It's often used by those who don't like AI. There is no doubt that ai is the most lucrative business currently out there. It will only get better. Faster hardware, better algorithms

    • parineum 10 hours ago ago

      > It will only get better

      The important part is how much and over what time period.

  • upbeatlinux 10 hours ago ago

    Is that why GitHub is always down?

  • startpage_com 10 hours ago ago

    Have you tried closing another strait?

  • wileydragonfly 10 hours ago ago

    For now.

  • ChicagoDave 10 hours ago ago

    When you unleash it without a plan or discipline, they are correct.

    With discipline, it’s an aggregator.

    https://devarch.ai/

    • hsbauauvhabzb 10 hours ago ago

      I do hope the quality of your astroturfing is not indicative of the quality of your companies product.

      • ChicagoDave 7 hours ago ago

        I’m just a guy with 41 years building Fortune 500 software. What do I know, right?

  • lacy_tinpot 11 hours ago ago

    Say AI is very expensive and costs a lot. What happens when no one can or is not willing to actually do the work manually?

    What if companies both don't see a large return on investment, and at the same time can't reduce their AI spend?

  • nullbio 10 hours ago ago

    Taalas: https://taalas.com/products/

    They've made a hardware LLM that reaches over 14k TPS on Llama 3.1 8B, and you can try it here: https://chatjimmy.ai/

    So clearly hardware LLMs are the future, and the cost will be drastically reduced. But I know that all the AI labs want to create a perception of high prices forever.

    • coredev_ 8 hours ago ago

      Interesting development, it's impressively fast. How will this affect OpenAI and Anthropic when this hit the market?