America.gov: Branding in Search of a Product

(donmoynihan.substack.com)

6 points | by hn_acker 12 hours ago ago

4 comments

  • jruohonen 12 hours ago ago

    But it is still an improvement (?), I reckon, even if with flaws, so credit to whom credit belongs, I suppose.

    • verdverm 11 hours ago ago

      I for one do not think it is an improvement to have a government run ai between me and the information, just make the information accessible to whatever agent people want to use. The government is not trustworthy

      • jruohonen 11 hours ago ago

        Fair enough.

        I read from local (European) news that people in the US could now get, e.g., passports online, so that was my reasoning about improvements.

        • verdverm 11 hours ago ago

          That doesn't pass the smell test for me

          1. Passports are handled differently by state (eg. NY is post office, WA has a special office)

          2. You have to go in person to verify identity, renewals can happen online, but that's not new