6 points | by yakkomajuri 9 hours ago ago
2 comments
Excellent examples and insight. I never considered the concept of agents understanding roadblocks as they worked, but it makes total sense they _do_ see these things and can help drive better experiences.
Yeah and they will happily give you all the context you need about their experience
Excellent examples and insight. I never considered the concept of agents understanding roadblocks as they worked, but it makes total sense they _do_ see these things and can help drive better experiences.
Yeah and they will happily give you all the context you need about their experience