My boss and I solved for this problem at a large organization back in 2012 when I was the assistant manager of the organization's knowledge management team.
The solution was as simple as forced transparency. It was a social/culture problem, not a technology problem. It was not about the tools. Almost any tool can be made to solve for this problem. It was about the people.
To solve for this:
1. You need to have explicit support from the senior executives, almost like a get out of jail free card that allows you to skip entire segments of chain of command. Without this you are dead on arrival.
2. You need goals and a plan.
3. You have to coach the impacted teams. Some teams will get this immediately require only periodic validation, a few minutes a month. Some teams will require constant training and hand holding.
If you think you can solve for this with a software tool then just give up now, because you are only spinning your wheels. More than 80% of the total effort requires talking to people.
To be honest with you, I don't see where the real solution to the specific problem is.
The problem was most employees have to ask someone else for the numbers they need to do their job. That gap between the question and the answer costs companies time, money, and better decisions. That’s the problem
But you, your solution, if I'm not mistaken, is to talk to senior executives (which is literally what we underlined in the problem ) to develop a plan without developing a technological solution? In 2026 ?... but what plan are you talking about? What concretely will the discussion with senior executives lead to? How is this a lasting solution to the problem posed? The problem is well defined takes on full sense especially in the long term... end requests repeat certain figures or information necessary to carry out their mission whose answer is directly under your nose... If not, what I understood from your comment, for example if I technically, I work in a box, I want analysis pushed on a particular customer who necessarily has nothing to do with the usual dashboard... I share the concern to the data team (if it exists) who will go talk to the Boss? But for what reason? Will it be repeated (talk to the boss or data team ....) every time I need information? If I was hired it is to do a job, not to entrust it to a superior.
My boss and I solved for this problem at a large organization back in 2012 when I was the assistant manager of the organization's knowledge management team.
The solution was as simple as forced transparency. It was a social/culture problem, not a technology problem. It was not about the tools. Almost any tool can be made to solve for this problem. It was about the people.
To solve for this:
1. You need to have explicit support from the senior executives, almost like a get out of jail free card that allows you to skip entire segments of chain of command. Without this you are dead on arrival.
2. You need goals and a plan.
3. You have to coach the impacted teams. Some teams will get this immediately require only periodic validation, a few minutes a month. Some teams will require constant training and hand holding.
If you think you can solve for this with a software tool then just give up now, because you are only spinning your wheels. More than 80% of the total effort requires talking to people.
To be honest with you, I don't see where the real solution to the specific problem is.
The problem was most employees have to ask someone else for the numbers they need to do their job. That gap between the question and the answer costs companies time, money, and better decisions. That’s the problem
But you, your solution, if I'm not mistaken, is to talk to senior executives (which is literally what we underlined in the problem ) to develop a plan without developing a technological solution? In 2026 ?... but what plan are you talking about? What concretely will the discussion with senior executives lead to? How is this a lasting solution to the problem posed? The problem is well defined takes on full sense especially in the long term... end requests repeat certain figures or information necessary to carry out their mission whose answer is directly under your nose... If not, what I understood from your comment, for example if I technically, I work in a box, I want analysis pushed on a particular customer who necessarily has nothing to do with the usual dashboard... I share the concern to the data team (if it exists) who will go talk to the Boss? But for what reason? Will it be repeated (talk to the boss or data team ....) every time I need information? If I was hired it is to do a job, not to entrust it to a superior.
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