I also think the trend will be to bill per solved ticket (many are starting to offer this), and thus based on the outcome. But I also have a hard time with pricing that isn’t clear, such as “~XXX Resolutions/month.” I don’t have a solution at all, but from a customer’s perspective, I’d be pretty cautious. If there’s one area where I’m not a fan of approximations, it’s definitely pricing. Maybe the future will prove me wrong, and people will be comfortable with it.
I think many companies are trying similar approaches for this same problem. The product presentation with video was quite impressive. Nice job
I also think the trend will be to bill per solved ticket (many are starting to offer this), and thus based on the outcome. But I also have a hard time with pricing that isn’t clear, such as “~XXX Resolutions/month.” I don’t have a solution at all, but from a customer’s perspective, I’d be pretty cautious. If there’s one area where I’m not a fan of approximations, it’s definitely pricing. Maybe the future will prove me wrong, and people will be comfortable with it.
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